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REQUEST
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You have submitted an FOI request

Date: Aug. 27, 2024, 4:08 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2024-08-27 16:21:06.452182

REQUEST
SUCCESSFUL

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Date: 2024-09-09 18:56:47.858312

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Citizen's Charter 2024

Published by Bureau of Immigration(BI) on Aug. 27, 2024.
Requested from BI by B. Borgonos at 04:08 PM on Aug. 27, 2024.
Purpose: ARTA purposes
Tracking no: #BI-365270854718

B.BORGONOS Aug. 27, 2024, 4:08 p.m.

Dear Ma'am/Sir, I would just like to confirm if your agency has already published the updated Citizen's Charter for year 2024 on your website? Thank you.

C.CRU Aug. 27, 2024, 4:21 p.m.

August 27, 2024 08:20 AM

Dear eFOI user,

Mabuhay!

Thank you for utilizing the eFOI portal (www.foi.gov.ph) and exercising your right to information under Executive Order No. 2, s. 2016 on Freedom of Information in the Executive Branch.

We have received your request on Citizen's Charter 2024, dated today. We will respond and process your request on or before Sept. 17, 2024, in compliance with the Executive Order’s implementing rules and regulations.

Should you have any questions regarding this request, kindly contact me using the reply function on the eFOI portal at ticket number #BI-365270854718.

Further, please be advised that this is a public site, and any information shared in this conversation thread will be visible to the public. Therefore, we kindly request that you refrain from disclosing any sensitive personal information or data in this thread.

Thank you.

Respectfully,

Central Receiving Unit Cru

FOI Officer

Bureau of Immigration

P.DIVISION Sept. 9, 2024, 6:56 p.m.

Dear eFOI user,

Thank you for your request dated Aug. 27, 2024, made under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

You have requested Citizen's Charter 2024.

After conducting a comprehensive review, we have determined that the information you are seeking is already available online. Therefore, it cannot be considered a valid request under the Freedom of Information (FOI). You can conveniently access the requested information from the official website of the designated agency. Specifically, you can find it on the following page: [2024 Citizen's Charter (4th Edition Revision Level 1)].

Your right to request a review

If you are dissatisfied with our response to your FOI request, you have the option to request an internal review. To initiate this process, kindly submit your written appeal for review addressed to [the Commissioner through this email address: [email protected]]. Please provide a detailed explanation of your dissatisfaction with our response within 15 calendar days from the date of receiving this response. We will conduct the review and communicate the outcome within 30 calendar days from the receipt of your review request.

Should you remain unsatisfied with the review outcome, you retain the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Planning and Policy Division

FOI Officer

Bureau of Immigration

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