National Bureau of Investigation(NBI)

Hi,

I am an OFW based in Dubai and I have hired someone to process my school documents on my behalf with financial payments involved.

It’s been 4 months and I don’t seem to see any progress. I have asked the person to return my official documents and the payment I have deposited so I can expedite it.

How can I lodge a complaint please? I have his Gcash number, passport details and mobile number.

Thank you.

April 26, 2022

Dear Angelo,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. 

Meanwhile, complaints are lodged thru our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City  or to NBI Regional or District Office nearest you, together with your complaint- affidavit and all other documentary pieces of evidence that you may adduce on your behalf.

You may also report illegal activities to NBI via these numbers and link:

0966 472 3056
0961 734 9450
0975 153 9146 (Regional)
02-8524-02-37

https://nbi.gov.ph/contact-us/

If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to foi@nbi.gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. 

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you. 


Respectfully,
FOI Receiving Officer