Department of Health

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    Date: 2023-09-19 18:14:38.720811


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    Date: 2023-09-19 18:23:54.348013

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Vaxcert missing dose

Requested from DOH by R. Olivar at 06:14 PM on Sep 19, 2023.
Purpose: for placement/ on the job training / studies requirment
Date of Coverage: 07/01/2022 - 09/01/2022
Tracking no: #DOH-735125842153

Olivar 06:14 PM, Sep 19, 2023

Dear FOI,

I  would like to have my Vaxcert updated in the system as my second booster is not recorded. As I am about to start my placement in a disability facility here in Australia, it is crucial that my vaccination certificate is up-to-date and reflected accurately in the system as soon as possible. 

Below is my vaccination details:

First dose (SINOVAC)  06/16/ 2021 Quezon City
Second dose(SINOVAC)  07/14/ 2021 Quezon City
First booster (MODERNA) 01/29/2022 Quezon City

Second booster (MODERNA) 07/25/2022 Makati City

Thank you.

Kind regards,
Roxane Louise A. Olivar

Receiving Officer 06:23 PM, Sep 19, 2023

September 19, 2023

Dear Roxane Louise Olivar,


Thank you for your request dated Sep 19, 2023 06:14:38 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert missing dose.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.

For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and so you can provide us the reference number from the VaxCert website or the National Patient Navigation and Referral Center (NPNRC) at (02) 8651-7800 local 2431-2435. You may also review the FAQ section of the eFOI site:
Kindly accomplish the FOI request feedback form at the link:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Receiving Officer
FOI Receiving Officer

 vaxcert mc2022-0051.pdf

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